HELP & SUPPORT
A little help,
when you need it.
Questions about your workspace, a connection or a publication? Reach the team behind Relayboard.
Let’s work it out.
Include your Relayboard email, the platform, approximate time and the visible error. Keep passwords, API keys and access tokens private.
Email support [email protected]Start here.
My publication isn’t confirmed.
Check Publishing history and the post on the native platform before trying again. An interrupted response can mean a platform accepted your post without confirming it here.
Open publishing history →Why is a connection unavailable?
Access depends on app review, granted permissions and account eligibility. Instagram requires a professional account linked to a Facebook Page. Meta Ads requires an authorized ad account.
Manage connections →How do I remove platform access?
Disconnect the account in Connections. You can also revoke access in the platform’s native app permissions. Disconnecting removes its saved Relayboard data; published posts remain on the platform.
Read deletion instructions →Where can I find the API documentation?
Create a scoped server API key in Settings & API. TikTok publications use the creator preview and consent workflow in Relayboard.
Read API documentation →